I bought my pre-owned car from Frank DeLuca and have been impressed with his follow-up since. Most recently I had the misfortune to go to the Mercedes Benz dealership in Sarasota near my home. (BIG MISTAKE). My car was mid-diagnosed not once but 3 visits later determined that I needed a new wheel rim. 6 weeks later and a quote of $1,150.00 the part arrived and was an incorrect one. They re-ordered the part. Fed up, I contacted Frank at Bonita Springs and told him my problem. He immediately assured me that I probably would not even need the part and the issue might be able to be repaired. He told me to come down to Bonita and meet with Shawn Day, the Service Advisor ASAP. When I drove down, I was greeted promptly by Shawn and my car was immediately taken into service bay. In only 2 days I received a call from Shawn stating that I did NOT need the new rim and that it was repaired!!! When I drove my nice loaner back to Shawn, I was floored at the cost for my repaired rim!!!! Total cost was $132.50 !!! I know I was being “taken” at Sarasota Mercedesand have stated same online.I have NEVER been to a more professional Service Department Advisor than Shawn Day. He is not only the friendliest, most considerate, understanding, and compassionate individual, but extremely knowledgeable and HONEST!!! I have owned other car manufacturers previously and dealt with “service” departments. NEVER have I been treated like I was more than a number waiting in the lobby until I came to Shawn Day at Bonita Springs Mercedes.I HIGHLY RECOMMEND BOTH THE BONITA SPRINGS MERCEDES DEALERSHIP WITH FRANK DELUCA IN SALES AND THE EXCELLENT SERVICE ADVISOR SHAWN DAY!!!!

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Best salesman ever I have been buying and leasing cars for over 30 years and Frank is the best in every way very knowledgeable friendly and I got exactly what I wanted I would definitely recommend him and the dealership for any and all of your automobile needs

Read at DealerRater

Time-and-time-again, Mercedes of Bonita Springs proves Mercedes slogan, "The best or nothing." The whole team over there is phenomenal and will make sure you are taken care of. I have serviced my vehicle at the dealership plenty of times and each time the experience has been exceptional.

Read at Google

Read at Google

Frank provided a great service, it was a pleasure dealing with him, he was knowledgeable and was able to answer all my questions. Felt at ease throughout the transaction. Frank went the extra mile and gave me a ride to the dealership, in no time I was driving back to Miami. Look forward to future business. with Frank and Bonita Springs Mercedes Benz.

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