Professional, accommodating and experienced. Would definitely recommend to anyone needing service. Everyone was more than helpful and courteous. Provided me with a very nice loaner vehicle for several days while waiting for my service to be completed.
Highly professional and courteous staff at all levels of the dealership...receptionist, sales, service, financial office. Other dealerships (and indeed any business) could take a lesson on how to operate a successful business from these folks.
I had to get new tires on my 2014 CL. I was concerned with having to get new tires so soon, since there was only less than 8000 miles on the car and it was only three years old and not driven 5 months out of the year. Scott Buchanon was helpful explaining how this could happen.
I CANNOT SAY ENOUGH GOOD ABOUT CAR SALESMAN FRANK DELUCA, HE DOESN'T JUST SELL CARS, HE REALLY CARES ABOUT HIS CLIENTS AND CUSTOMERS!I had the best NO PRESSURE car buying experience I have ever had, ~and The BEST part is, if you have questions AFTER you BUY your car from Frank, he doesn't just ignore you once sale is finalized and trust me, (I have had that at other dealers!).... BUT NOT WITH FRANK DELUCA!!!If he doesn't pick up his phone because he busy selling more cars, he calls you right back!!! Every part of buying my car from start to finish could not of been more pleasant and I am extremely happy with my new 2018 CLA. He goes out of his way to make sure you get the best car suited for you and he really takes an interest in how you will be using your car, and running two teens around I needed good gas mileage! He helped me make a great decision! Frank DeLuca delivered more than I could have hoped for with all his knowledge . I feel like I have a new friend now and he definitely has a lifetime customer!I wouldn't buy another car from anyone else!He is personality PLUS too! He always makes me feel so welcome and never a bother if I have a question! You can NOT go wrong if you buy a car from Frank DeLuca. I think you will become a lifetime customer too! He is the BEST!Torrey in Service is super kind too! An exclamation came light came on... and he patiently showed me I just didn't tighten my gas cap enough! Torrey always has a smile too! I actually like to stop in and get my tire pressure checked and things just to get to see Frank and Torrey in Service! Torrey also showed me in the back where to buy rubber mats that can collect sand and they even have the Mercedes Insignia! I LOVE them!
I always felt that my service rep not only was knowledgeable, he truly had appreciation for my car as well as its owner. Loved it.
A truly enjoyable experience paired with great service. Steveen, the tech concierage, was absolutely fantastic making sure all gadgets were explained in the mercedes s63 amg. Frank, our fantastic salesman, was equally helpful and knowledgeable on the product. Overall the best service is found at Mercedes of Bonita Springs hands down!
I purchased a CLA250 from another dealership as a CPO vehicle as a surprise Christmas gift for my Fiancé before leaving town for the holiday. After purchase it was apparent that the vehicle was in fact NOT checked and of CPO quality, had a laundry list of items bad with the vehicle, however I was already out of town and the vehicle was not purchased locally. I contacted MB of Bonita Springs and Torrey who had worked on my e63 and informed him of the issues with the vehicle I had just purchased. Torrey went above and beyond the call of duty, went to my house while I was out of town, retrieved the vehicle, performed all the needed fixes on the vehicle AND returned it to my garage with bow on it for my return and surprise from our trip. Despite not having purchased the vehicle from MB of Bonita, Torrey and the staff did everything they needed to do to get the car fixed in time for our return, communicated with me via email over seas and got it back in time for the big reveal. I can't thank you all enough.
Handled the recall very thoroughly, but I was never contacted by MERCEDES regarding this recall? Why did I have do my own research, and I’m the original owner
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