Easy to work with, thorough, professional, pleasant!
Every thing at this dealership is MOST IMPRESSIVE (the facility, the general organization, the impeccable cleanliness, the vast inventory, and a first rate professional staff). It is perfection in action ! My sales representative (Steve) is without a doubt the "star" of this retail auto production. Your "pride" shows well. This from a recently retired sales executive.
First with the best ! That’s my opinion of Frank and Josh Dunkelberger. Both are extremely responsive to my needs and have great product knowledge. Frank goes above and beyond for my requests and always in diplomatic fashion. Additionally, working as a team Josh with all the attention to detail truely rounded out the overall Exceptional experience. Thanks guys ! I’ll be back to buy my third vehicle from you soon ! Sincerely Mark Dombkowski
Everyone from the top on down is the very best. MB Bonita Springs is the very best dealership to deal with for sales, service, and everything else you need from a dealer. From management to sales and service, as well as customer service, they are fantastic. I recommend this dealership to everyone. They are simply the best.
Frank is the best in the business. Loved working with him when we bought our Mercedes Benz. Highly recommend his service and the dealership! made the transaction smooth and easy. He cares about his customers, not just the cars.
The “Magic Formula for Success” is not a secret. It’s simply to make a customer feel like a guest in your own home. Frank understands that in a way few others do. Every time I enter this dealership, for as little as a complimentary car wash, I’m greeted with a warm smile, a friendly handshake and what “feels like” a genuine interest in me... not only as a customer, but as a person. Frank asks me if there’s anything HE CAN DO to make my experience better. The interesting part of this commentary is that Franks job is to sell..., yet repeatedly when I enter the Service Department..., THAT’s where I find him. In Service..., NOT on the Sales Floor, (but rather, in the Customer Lounge) In a simple phrase.... He gets it. Keep the Customer happy and they’ll never want to go anywhere else. In the digital world we all find ourselves currently living in, losing a customer could be just a “click” away. But Frank makes me feel like (when it comes to my car), I don’t want to “click” anywhere else. I guess what I’m basically saying is... We click. And THAT makes all the difference. The Free Pastry doesn’t hurt either. (LOL) Successful people are always looking for opportunities to try to help others. Un-Successful people are always saying... “What’s in it for me?” Here’s to a Salesman who understands that the Sale doesn’t end once he makes the Sale! “Old School” Service, the way it’s supposed to be. Brooklyn Strong, now in Naples. Here’s to you Frank!
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