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Superb experience, especially in a time of turbulence with the COVID19 pandemic. Knowledgeable people, fantastic service. No pressure. Good give and take. The business office had to redo paperwork because of my Indiana plates and did so quickly and without any fussing. A truly memorable experience. I'd lease/buy another Mercedes there in a minute. Mike Piazza extremely helpful.
2 salespeople helped with the purchase,both were professional and knowledgable.The atmosphere at the facility is also creative to a high end experience.I see Frank D. on the review,but do not forget Rene,she was wonderful to deal with..Also a good word for Armando.
New GLE 350 4-Matic My wife and I live in Naples. We first went to the local store. They had a limited selection. We had 2 Mercedes Benz vehicles and were interested in trading into a 2020 new body style and technology. I received a deal offer from the local store with appraisals and went to MB of Bonita Springs Arriving at this Dealership I met Frank De Luca had both vehicles appraised. I found the exact vehicle I wanted. I shared the offer from the local store. Within virtually 5 minutes, Mr. DeLuca negotiated a $5,000.00 better deal on the car I wanted. I ...
Even in the middle of a pandemic, service here is personal - I did not purchase the car there, but when I came in with a small lighting issue, there were 3 people in succession coming to look at the problem to try to give it a quick fix - they were not able to do so, but not for a lack of trying. My service appointment was scheduled, they did the work promptly, charged me at the very lowest end of the estimate and gave me a cookie in the interim, Service Advisor, Rob Hochberg, was a pleasure to deal ...
all the people my daughter and myself had contact with were very professional, Ken Lucas, Armando, Wylly Corria, David Mesa very knowledgable, truly professional. The whole deal went very smooth and the dealership was amazing.
Frank DeLuca is the ultimate professional at Mercedes Benz of Bonita Springs. He is honest and straightforward and watches over every aspect of the process. Not only is Mercedes Benz a great product...it is also a pleasurable experience to buy one and have it cared for at MB of Bonita Springs. You can't go wrong!
First service at this dealer of 2014MB was very smoothly , efficiently and proficiently handled. The facility is first class, attractive and virtually spotless. All personnel were diplomatic and extra precautions taken given current exceptional public health crisis.
Ken did a great job of taking care of us. I brought my wife down to look at the GLS 450 white car that was in the show room, which was 2019, that we took out for a demo ride, then he showed us 2020, which we took out for demo ride. We wasn’t planning on buying a car that day, but Ken made a great deal on a trade in, which we ended up buying. This was our 2nd car that we purchase from Ken in the last year and half.
Great service and great customer service hector is the best I can recommend the dealer to all my friends and family so happy with the place
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