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This is the 7th car i've purchased from Frank De Lucas in the past 2 months and as always I was treated perfect … This particular car was not certified and I choose to buy a extended warranty , long story short the brakes felt soft so to speak I called frank and he said bring it in the next day at 7:30 by 10 am I was done.It was a simple adjustment but the tech took a very close look and found a little bit of wear he didn't like on the one rotors so to my surprise they put all new rotors and brake pads on … I asked why they just didn't fix what was just the one and there answer to me was we value our customers lives more then money and they wanted to insure the entire brake system was NEW . Very impressive to say the least.. The warranty would have covered the one but they took it upon themselves to do all at there expense.. The tech that worked on my car was fantastic.Thank You guys .. This dealership goes over and beyond like no other... TY Again .. KR
Frank DeLuca pays attention to detail. We were looking to upgrade to a specific vehicle, When that vehicle came in he called us and in a few hrs we were driving away. So happy with all the professionalism of everyone at Mercedes Benz of Bonita! Stacy
If you’re looking to buy a beautiful MERCEDES BENZ, please call/ask for Frank Deluca...He will always take great care of you..Best In Class! And then when you need your vehicle serviced...you will be in great hands....Outstanding Service!
I’M GOING TO KEEP THIS SIMPLE PEOPLE #1- Frank De Luca #1 Joe Irpino #1 Moses #1 Rod Reese THESE ARE THE PEOPLE ... YOU WANT THE BEST ? THESES ARE THE MEN, PLAIN AND SIMPLE.
Frank was so wonderful and professional, that I drove all the way up to Naples, Florida from Miami. He's honest, knowledgeable, professional and has the best customer service I've ever experienced in this type of business. Highly recommend him! Top notch in every regard and each step of the process.
A Mercedes owner recommended this dealership because of the good experience he had. He recommended the salesman, Frank Deluca, whom I bought my vehicle from. He listened to my needs and recommended the car for me. We negotiated a hassle free price and closed the deal, It was really that simple. My salesman introduced me to the service department and they were just as amazing as the rest of the staff I worked with. This is definitely the dealership you want to be associated with for the purchase of your Mercedes.
Just recently bought another new 2018 Sclass cabriolet from Frank. , the sales and service experience from This dealership always makes me feel like a King. Honestly a always a great experience. Thank you
Best dealership around. Love dealing with frank he makes the car buying experience easy and enjoyable. Highly recommend this dealership and frank to anyone looking for a vehicle.
A mutual friend introduced me to Frank and I'm so glad they did! I needed a new car and Frank helped me customize my e53 amg convertible and I'm in love with it! He was very helpful through the entire process. I would highly recommend going to see Frank for all your Mercedes-benz car needs!
Highly recommend Frank DeLuca without reservation. Extremely knowledgeable and professional. Pleasure to deal with. Frank does what’s necessary to get the deal done. Great experience working with Frank and the people at Bonita Mercedes. Service staff also excellent.
I met Frank as we shared the same client. Our client bought a brand new 2019 CLS450 but it needed a little bit of a upgrade on the audio side. Our client ended up coming to my shop Devine Concepts which is right around the corner from the dealership. Frank help me understand the clients needs and the level of execution that needed to be provided. Together we worked out a solution that worked perfect for the client and his expectations were far exceeded. I would recommend anyone looking for a new or used vehicle to Frank, he treats you like family, listens to what your needs and expectations are and then exceeds them!!
We met a salesman who is an old friend of an old friend of ours. He found the car we were looking for and took very good care of us. We would recommend your dealership to anyone who is interested in purchasing a Mercedes.
I spoke with Josh to close the deal on the car and he was out the next day. I work with Frank once I got on site and Frank did a thorough review of the options and was very professional. I would definitely recommend this dealership to future Mercedes owners.
Frank is amazing, took care of all my needs and the customer service is amazing! I recommend Frank all the time for any kind of Mercedes sales !
This was not my first experience at the store and it most definitely will not be my last! Everything is always first class, from the appearance of the store to the staff from the moment you walk in until the time you leave is second to none! My only complaint is that I cannot buy a car every other week just to enjoy this experience more often. Frank made the buying experience so pleasant, Armando had all of the finance papers in order so it went efficiently and quickly. Moises was quite knowledgeable and patient in teaching me every detail of the vehicle and showing me how to work all of the new features. As always, Jeff Wolfson oversaw everything to ensure my repeated pleasant experience! There is a reason I keep coming back!
I’ve been doing business with Frank for the last 5 years and never have I walked out of the dealer with a frown on my face , ALL SMILES .. another successful deal done by none other than Mr.DeLuca ! Thanks for everything.
As part of the lease transfer Frank was very professional, reliable & provided the information and follow up to ensure I'll get the car on-time. In addition, he ensure the car is clean, ready to deliver with high satisfaction. Thank you! Ofer Sela
I walked into Mercedes Benz of Bonita springs, was greeted by Frank DeLuca. The most knowledgeable salesman I have ever met, he was in a suit and dressed very professional. We came to an agreement on the price and was fair. I recommend frank and Mercedes Benz of Bonita springs.
Best experience I ever had at any dealership, Frank makes everything transpire very easy and efficiently. Great personality and very knowledgeable. All around great guy.
Staff worked together to accommodate the customer...making a pleasant experience. Mr Dosanu, Mr DeLuca and Mr Mesa thank you . Looking forward to coming back for another car.
I am so happy that we were able to work with Frank on the purchase of our CPO vehicle. He was just wonderful to work with and made the process painless. Plus he is a really great guy. I have already recommended him to several of my friends that are in the market for a CPO or new Mercedes. Thanks Frank for a job well done.
I met Frank on New Year’s Eve 2018 looking for a convertible Condo Car. We had a 1997 Z-3 that was getting hard to get in and out. Frank had a recently traded in 1 series BMW with low mileage that was exactly what my wife was looking for. The trade went efficiently and smoothly. Frank is an outstanding representative of MERCEDES and I would recommend him without reservation.
The best experience I’ve had buying a car very professional and sensitive to my needs . I recommend this dealership highly you won’t be disappointed..
I would like to thank Frank DeLuca for his assistance and guidance in helping me purchase my E43 sedan. Although I live in NY and was unable to obtain the vehicle in Fla, he assisted me in the process of leasing my new vehicle. His knowledge on every aspect of the car, especially in terms of distinguishing the special features of AMG, was extremely helpful. He is a passionate true professional who I can recommend highly for any potential Mercedes Benz lease or purchase.
My Sales person, Frank Deluca of Bonita Springs Mercedes, was very helpful and facilitated the process in an excellent way. He is very knowledgeable and excellent at what he does. Very appreciated.
Frank DeLuca went beyond the call in assisting me trying to find a specific vehicle. Professional, smart and no nonsense assistance. I wanted a used gle and he educated me through the process. I found a vehicle with another dealership that Frank didn’t have access to but it didn’t matter....Frank assisted me in buying from the other dealership even though he wouldn’t benefit !!!! That’s the salesman that brings you back !!!!! Way to go Mercedes Benz Bonita, you’ve got my business in the future!
Frank went over and beyond for me I bought a s class about a week ago and now today , 12/26/18 I’m on my way back to him to by a Amg from Frank. This man is smart sharp and gets it and with my extremely busy schedule I don’t have time to waste. He expedited everything as I asked him to do and went over and beyond to make this a effortless wonderful experience... He’s professional and I only deal with people of this caliber. So job well done Frank, and I would recommend Frank highly.
Came into the dealership and knew what we wanted. Read the awesome Reviews of this dealership and Frank DeLuca was definitely Our go to Guy. This dealership has really a huge huge selection just in case your not sure. Frank gave us the grand tour of the facility and service department. Everyone vehicle was immaculate very clean and spotless. The staff was super professional courteous and above all very nice, All the way from the greeter to the sales/leasing consultant. Felt like family and this cousin Vinny was very happy. Lol Frank DeLuca was super patient, even though we already knew the vehicle we wanted was there with all the bells and whistles. We had 8 more months before the lease was reaching its Maturity date, Frank showed us how with Mercedes-Benz pull ahead program we can get this done same day. With Franks’ expertise in getting us into the new lease without any hiccups was truly seemless and very relaxing to say the least. We usually buy cash since we have 5 cars not because we are realtors @Keller Williams but because we hate payments and we love our benz’s and always liked to own. Some of the vehicles in the passed we’d sometimes buyout the lease if it makes Sense. But we all know the first 2-3 years of any vehicle is pretty much maintenance free. Frank made sure we linked our credit card with autopay and he made it quick and easy. Their finance dept are really great with 25 minutes we were complete in all aspects. What else can I say but my wife and I are happy campers. Hats off to this amazing dealership!! Job definitely well done and we will HIGHLY recommend Frank and this wonderful dealership and will be back for more!!!!!
Had a flat tire on my C63S AMG & frank quickly picked it up & brought it to the dealership via flatbed from exactly where i blew the flat. picked up the car later that day with no problems! Thank you Frank for always quickly helping us and sharing your knowledge with us! -Sonny
Just purchased a 19 g wagon. From Frank. Best experience ever. He made us feel important and we loved his honesty and integrity . Thanks Frank.
I bought a SL550 from Frank 3 years. Now I bought a CLS400 from Frank DeLuca at bonita springs Mercedes Benz. SHAWN took care of me in service for the last 2 years. I recommend Frank DeLuca if your looking first a good deal.
My wife and I just took delivery of our new 2019 G Wagon G550. I would like to thank Frank for his professionalism throughout the process. This is our 4th car we bought from Frank in the past couple years and I highly recommend him. Great Guy!
I know Frank a long time he and i are a lot a like .. we bothn know what we like and usual we get it..Frank was instrumental in helpin g me get what i wanted told heim the model color combo and he got it and shipped to me in New york. No issues or delays he was exellent in his completion of the deal.. Anyone who has dealt with or is planning too he is the the man.. he will fufill you dream car order Best regards h
I saw this beautiful car on my Friend Frank Deluca’s Facebook page and knew this was the perfect car for my parents. I mesaaged Frank asking if it was still available because its been about 8hrs since he posted it and he replyed “yes it is” . Frankie send me the papers i needed to purchase the car which came the next day via FedEx to my office in NYC . Frankie will also deliver my parents car to Boca Raton . Frankie your the best !!!!! Transaction couldn’t be better... They are lucky to have you !!!
I purchased a vehicle a few months back from Frank. He knew I was a car nut and told him the kind of vehicles that I like and that he would called me when he came across a vehicle he thought I'd be interested in. And three months later I get a call from Frank that he has something I might be interested in. Talk about followup,Frank has it all. I have been looking for a vehicle like this for a few years and frank point to me in the right direction. I will definitely be telling all my friends about Mercedes-Benz of Bonita Springs because of Frank Deluca. Thank You Mercedes -Benz of Bonita Springs for hiring such a great person. Thank you, Frank
This is the 2nd car I have purchased from Frank DeLuca and MB of Bonita Springs. Frank did a great job as usual and turned what can be a stressful experience into a pleasure. Frank got me the car I wanted at the right price. Great service at a great price...what more do you want? Thanks again Frank. You know I will be back.
This was easily the most stress-free car buying experience I’ve ever had. Frank found me the amazing car that I’d been searching multiple dealerships for within the first 10 minutes of my arrival. Then we found a price that I could agree with just as fast. There was never any pressure and the friendly, personal service left me feeling great about my choice. There is no doubt that I would buy from these guys again!
A friend drove our almost two year old Mercedes SUV to pick us up at the airport late on a Saturday afternoon. She told us the car overheated and was unsafe to drive. I called our salesman, Frank DuLuca, who took control of the situation by arranging a tow truck to bring the car to the dealership and had a loaner ready when we arrived. He said he would wait if necessary to make sure we were taken care of. Definitely a 5 star service that is very much appreciated.
Generally you have a good experience at any Mercedes dealership. I’ve purchased from more than a few. I can say that Frank DeLuca was top notch and made the experience very enjoyable. He was knowledgeable in some of the nuances of the vehicles and provided invaluable assistance. I would go back to him in a minute. Moises walked me through the details/setup of the new vehicle. He was patient and very knowledgeable, I would recommend him highly.
Frank DeLuca never ceases to amaze. My GLE got an other nail in it's tire. I found out around 9pm. I texted him shortly after I found the nail, I contacted him expecting to receive a response the next morning. I was very surprised when he immediately responded. Frank asked if my family and I were ok and if we needed assistance. I explained that we were home and safe. Frank immediately got in contact with Shaun Day, with the Service Department, in order to setup a loaner GLE for the next morning. I picked up the loaner with no issues. Frank got in contact with me later in the day, letting me know there was an issue with my rear brake light and they would have to keep the car a bit longer. The next day Frank drove my car to my house to drop it off. I am amazed at the level of service Frank and all the staff at Mercedes of Bonita display. I would definitely recommend buying your next car from Frank, not just for a great price but for the peace of mind knowing that he is there for you every step of the way. Frank really portrays the Mercedes slogan: "The best or nothing".
Best salesman ever I have been buying and leasing cars for over 30 years and Frank is the best in every way very knowledgeable friendly and I got exactly what I wanted I would definitely recommend him and the dealership for any and all of your automobile needs
Frank provided a great service, it was a pleasure dealing with him, he was knowledgeable and was able to answer all my questions. Felt at ease throughout the transaction. Frank went the extra mile and gave me a ride to the dealership, in no time I was driving back to Miami. Look forward to future business. with Frank and Bonita Springs Mercedes Benz.
Frank is one of a kind! If you buy a car from frank you not only getting a car but you are getting the full package and Knowledge. He knows how to keep you happy and how to get you the best deals with your purchase. I would recommend Frank to any family and friends of mine.
Frank DeLuca and service manager Sean are a great team—I’ve moved 13 times and used lots of different dealers—NEVER have I had this good of service before
Frank and Torrey are the best! They both take Customerservice to another level! Mercedes of BONITA Springs is all the better for havong these to outstanding assets as a part of the team.
Frank provides an excellent service. He is a professional in every aspect. He was great to work with. Shaw was execeent to work with also!
Excellent service from the entire staff here at MB of Bonita, very helpful the moment you walk in the door. I would Especially like to thank Frank Deluca for his service and keeping me posted about my car which was being shipped here from up North. Frank was there for me from beginning to end, answering any questions I had.
Frank is an absolute professional. His level of service has set a new bar in my expectations of what a car purchase should feel like. Very much look forward to working with him again in the future.
Frank Deluca and The Bonita service team were outstanding Not only in the service but the follow up The best premium car dealership I’ve experienced
I was referred to Frank by a friend. And so thankful for that! Contacting him was a breeze. He kept me up to date on the vehicles I was in the market for. Upon finding a vehicle he scheduled an appt with me and had the car waiting up front when I arrived. He greeted me with a warm smile and I felt like I had known him my whole life. Lots of laughs and smiles. Not pushy at all. He allowed me to really experience the car during the test drive instead of taking me on some cookie cutter route. When it was time to negotiate he was straight forward and I had complete control of my decision. Again not pushy. And seemed to actually care that I was making a decision that I was going to be happy with. He walked me through every step of the process! When it was time to hand me off to finance I had the pleasure of working with David. He was friendly and personable! He was able to answer all my questions and walk me through the application. Plus he did it in a manner that was quick and efficient! Out of the 12 cars I’ve purchased this was hands down the best experience and customer service I’ve ever had. Thank you so much Frank and David!!!
I highly recommend Frank when looking for either your first or next Mercedes Benz purchase. Frank was recommended to my wife and me by a mutual friend. We were looking at several different types of SUV’s and are now first time Mercedes owners. Frank’s no pressure sales approach and his knowledge and explanation of features and benefits of the Mercedes line is unsurpassed. Don’t miss the opportunity to work with Frank on your next Mercedes purchase! I also want to commend Moises and David on a job well done. Moises took the time, at a very relaxed pace, to walk my wife and I through all the.bells and whistles on our GLS 550. David made the financing portion of our visit quick and painless, Excellent service and a job well done by Frank, Moises and David. Thank you all for a great experience!
Amazing experience I was about to give up looking for my Mercedes Benz my dream car until I met FrNk DeLuca. He is an exceptional sales person. Wonderful personality, answered my questions, made me feel extremely comfortable and you can tell that he really cares. about his customers I will be referring all of my friends and family to Frank DeLuca. I have never been so happy.
Mr. Frank Deluca exudes professionalism! He was by far the most impressive salesman we’ve ever dealt with. He was extremely responsive, reliable, well knowledged, and prepared to take any necessary measures to secure our needs were met and left us highly satisfied. We purchased 2 vechicles from him and have recommended him to multiple friends that are currently in the processing of purchasing from him as well!!
Service couldn't have been better. Frank Deluca got me exactly the car I wanted at a competitive price and made sure that the process went as smoothly as possible. Truly 'White Glove' experience from beginning to end. Jim, David and Moises all excellent in their roles as well. Many thanks to all.
I called up and inquired about a item they had on eBay and Frank Deluca invited me in to take a look At item. I went in expecting a pressured salesman and got total opposite. Frank answered all the questions I had. I left a offer with Frank as I didn’t have the time to play the back and forth game dealers usually play. A few days had passed and I recieved a call from Frank telling me to come on down to pick up my vehicle as they accepted my offer. This will not be the last time I will be purchasing a vehicle from Frank Deluca / Mercedes-Benz of Bonita Springs. Thank You, Frank
One of the best experiences I ever had buying a car from Frank. Very professional, knows the product and knew exactly what I was looking for.
Frank truly cares about his clients and not just so he sells a car. He’s there for you all the time and does anything to help. Best decision anyone can make is to see Frank when your in the market for a New or Pre-Owned Mercedes-Benz.
If you are in the market for a car you have to visit Mercedes-Benz of Bonita Springs and ask for Frank! He truly cares about his clients and goes above and beyond. He is the definition of “The Best or Nothing” He is to the point, very knowledgeable and will deliver a different kind of car buying experience! Thanks for all your help Frank!
Frank Most people live their lives and never truly able to identify their purpose, which is their vision’s life assignment. You are an exceptional, not not a sales person. You are fulfilling your purpose by helping others purchasing the right vehicle that is suitable for them. We appreciate your professionalism and your kindness from day one when we met you. You go above and beyond for your customers. You are truly an asset for Mercedez of Bonita. Again thank you for being you.
Excellent and professional service from the moment I walked in the door. Every person I encountered was pleasant and knew the product. . Frank was especially helpful, efficient and accommodating.
Several months ago I bought my mercedes from Frank Deluca , and not that he is a great sales person who went above and beyond to help me get exactly what I wanted,and I am so thankful for that, but he also helped me alot when i was involved in an accident not to long ago. I emailed him about my accident with some questions and even tho he is in sales and not colision he responded and was there to take care of me and answer any question I might have. Frank was there for me every step of the way! Him and Torrey Tammaro, my amazing service advisor, even contacted colision service for me for any updates ...Frank followed up with me via phone calls emails and text massages regularly ...the day i finally got my car back I went in to personaly thank him for everything and tell him how much I appreciate everything he had done, he amazed me once again!! I had my 14year old son with me who just wanted to see some cars and ask questions about it. Frank took his time and got into conversation with him to answer any question and tell him alot more about many cars. My son was beyond trilled! (Can’t even explain, can’t find words good enough for this experience) As we were leaving my son said to me “mom he is amazing I feel like he is a family” Thank you Frank Deluca and Torrey Tammaro for all you do ! Radenkovic family loves you! We truly feel like this dealership is a family:)
Frank is the perfect sales professional! Wasn’t sure of the model I wanted so Frank patiently showed me various models and variations. I finally found the car I wanted and Frank took care of the rest. After the purchase, the excellent service continued. Frank is like having a personal car concierge!
Frank DeLuca is the ONLY salesman I would ever deal with. He is honest, professional, caring & genuine! Franks the best!! I would gladly recommend Frank in a heartbeat!
What an amazing experience! It was absolutely effortless dealing with Frank. He made everything so easy and pleasant. He worked hard to ensure I got exactly what I wanted and was extremely efficient about it. His humor and friendliness on top of all of that was icing on the cake! I highly recommend him to anyone looking for a car. I have never had an experience quite like this one! AMAZING!!!!
Jeff Wolfson and Frank DeLuca made leasing my new car the easiest experience I have ever had looking for a car. We dealt 100% over the phone. My car was literally delivered to my door so quickly even though I’m in Miami and they are in Bonita Springs. Willie came with Frank and explained everything to me. Their service is impeccable and they are both wonderful to deal with. I would highly recommended them to anyone looking for a great deal and no hassle!!!
Thank you Frank DeLuca and Joe Irpino for the excellent attention given to my husband and especially to me! Dealing with a New Yorker, Joe and Frank definitely passed the test! I totally appreciate their patience and great sense of humor. Much appreciation to Moses, who gave us our tutorial on how to operate our new two SUVs .Everyone at Mercedes have been courteous and pleasant; looking forward to a long relationship! Joyce Libby
I met Frank DeLuca in the Mercedes Benz of Bonita springs. He was fare and the right price was giving to me. I would recommend Frank if your looking for a good deal.
Everyone at the dealership is very helpful and willing to help with any questions or problems. Would definitely go back and recommend to others. Thanks
Bought a vehicle yesterday. Was greeted promptly and courteously by Frank. He was extremely helpful and knowledgeable. He answered every question regarding the car I was looking at. Extremely accommodating with zero pressure to buy. It’s easy to see why Frank is the #1 salesman month after month. He is a real car guy. Knows his stuff! We will definitely buy from him again in the future and would recommend Frank to any of my friends looking for a new or used luxury vehicle.
Mercedes Benz is a different car buying experience. Frank was straight-forward, efficient and to the point - exactly my kinda guy! He’s customer service focused and loves the brand he represents providing a very pleasant experience in the luxury market. I’d recommend him to anyone looking to purchase a MB!
I researched a few Mercedes Benz Dealerships because I am all about the buying experience when it comes to buying cars. I kept coming up with the name Frank Deluca so i decided to give him a call. It was the best buying experience i ever had purchasing a car. He delivered beyond what he promised and was super professional. From this day on he is "MY GUY"! Thanks Frank Jay
I bought 2 cars from Mercedes Benz of Bonita springs. The 2nd one I bought from Frank DeLuca, great guy we are both NY. He is a gentlemen and absolutely the person you would want selling you a vehicle. I sent him 5 people and all raved about their experience. Meecedes of Bonita is truly a great place and the only place I would buy a vehicle!!
I had the pleasure of purchasing my new Mercedes Benz from Frank DeLuca. I live in New York and had the car shipped to me from Bonita Springs. The whole experience was easy thanks to Frank and he went above and beyond to get me the car I wanted. I must have called Frank a millions times during the purchase but he was always there to answer all my questions. The service provided by Frank was amazing to say the least! Will be back when my lease is up.
I have been working with Frank DeLuca for the last three weeks and finallly figured out which car I wanted. He took care of me with price and service. If your looking for a Mercedes I highly recommend Frank.
I bought 2 cars from Frank DeLuca and he is the greatest salesman I have ever did business with. He always takes care of me in service. I would recommend him to all my friends and family.
I have been working with Frank DeLuca at Mercedes Benz of bonita springs I got a great deal and he knows alot about the product. If your looking for a great deal call Frank
I bought 2 cars in one month from Mercedes Benz of Bonita springs. Frank DeLuca was my salesman and did a great job. Got to the price I wanted and service was above and beyond. I recommend Frank to anyone looking for a Benz see him, class act.
Our company has been utilizing Geoff Kaleal with Mercedes for over five (5) years and he always provides us excellent service and is truly a professional. Repairs are completed timely and when the vehicle needs to be left overnight, a loaner vehicle is always provided similar to the vehicle being serviced. I would definitely recommend Geoff to anyone needing repairs for their Mercedes vehicle.
Although we are no longer in the same area, we will only work with FRANK DELUCA when buying a new car. In this particular situation Frank did not have the specific car that we needed, but Frank went WAY ABOVE AND BEYOND to connect us with a dealership that did, and he ensured that we were still given the right deal and fantastic service. Frank really knows the product inside and out, and was able to advise us on what options and upgrades we needed and which we did not. Frank also was candid in discussing the other manufacturers we were considering, and offered solid pros and cons about those cars to help us make our final decision. Can’t say enough good things, if you want to develop a relationship with an expert in the automobile industry, go meet Frank.
I spoke with Frank deluca regarding leasing a Mercedes. Even though he was aware that I currently own a Lexus it did not deter him in any way. He went above and beyond to answer any questions that I had,and there were many. He had a lot of patience and never made me feel that I was taking up his time. I know when I am ready for my next car I will only deal with Frank deluca since he is so knowledgeable in his field.
Found the BMW 6 series I was looking for in their used car section. Problem was I live in NJ. Called anyway and spoke with Mr. Frank Deluca. Within minutes of speaking with him and confirming they still had the car, he sent me personally made videos of the entire vehicle (inside and out). He emailed me the car fax and all dealer information they had on the vehicle. He sent me a picture of a small section where the clear coat was peeled away on hood. One day later I got a video of the section all re done as if it was new. Put down deposit and booked my flight. Told them I would be driving vehicle back to NJ. Mr. Deluca had vehicle checked top to bottom for me and placed brand new run flat tires on vehicle. He even picked me up at the airport. Exceptional experience. First class all the way.
Went to salesperson Frank Deluca after my sister bought a car from him last year. Our experience with Frank made the sales process easy. Frank is knowledgable, went out of his way to spend as much time with us, and never pressured us.
I recently bought a GLE 2018 from the Bonita Springs Mercedes Benz Dealer. My buying experience was decent. What I did not expect was how amazing and how caring Bonita Springs Mercedes Benz really is. My family and I recently had a flat tire on a Sunday and the dealer is closed that day. I was kind of worried because I had no Idea what to do. I didn't know where to go or what kind of tire my GLE needed or anything. I called Frank DeLuca's (person who sold me the car) personal cell phone expecting him not to answer but to my surprise he did. I explained my situation and listened attentively. He made sure I was safe and out of danger. He calmed me down and explained what I needed to do. He made me feel like my situation was important to him even though we really didn't connect when he sold me the car. He made it clear that my family and I will always be fine in my GLE because of mbrace's road side assistance 24/7. He setup a tow truck via mbrace for me and had me in a loaner GLE first thing the next morning. I was expecting to pay a lot for a new tire. Frank was kind and caring enough to comp the tire. I was very impressed with Frank's concern for my family's welfare. If you are looking to get a Mercedes Benz let Frank DeLuca be your sales consultant. The man is very knowledgeable, polite and caring. Sincerely, Bryan Matamoros
I've dealt with a lot of Mercedes dealerships over 40 years since my first Benz. Never have I experienced the professionalism and pleasantness that I found here in Bonita Springs when I bought my new S550 Cabriolet. As much complaining as I've done in my life I can't find one negative thing to say about these people. Well -- perhaps they could serve breakfast, but that's it.
The only place to buy a Mercedes at Frank is the only guy in the world ever by One from best salesman I have ever dealt with in my life
Our experience at MB of Bonita Springs was remarkable, due to the tireless effort of our friend & salesman, the one, the only, Mr. Frank DeLuca. Mr. DeLuca combines classic humor & friendliness with knowledge & experience. We walked into that dealership having no clue we were walking out with a new car, but sure enough Mr. DeLuca made this possible! -Jennifer
From point of sale to every service need and now even a collision Frank is fabulous. He is responsive and gets involved to help in any way possible. Thank you Frank!!!
I just purchased a new E400 convertible from MB Bonita Springs. Frank Deluca and John Bradley helped me every step of the way. The transaction was smooth, fair, and quick! Highly recommend!
By far, Mr. Frank DeLuca is the most professional and knowledgeable sales person I have ever dealt with. Over the years, I have purchased many top brand automobiles. No sales person I have ever come across can match what Mr. DeLuca brings to the table. I have referred numerous customers to him and each one had nothing but rave reviews about him.. If you are in the market for a Mecedes Benz, you would do yourself a service by dealing with him.
Frank went above and beyond when my car needed new tires! Very helpful as a sales rep also! Will return to MB of Bonita Springs!!
We purchased a mercedes from Frank Delluca ilast year at the Bonita Springs location and were very pleased w/his professionalism. When we returned to our Boston home we were negotiating to purchase a 2018 Lexus SUV. We contacted Frank Delucas to assist us w/negotiating the purchase of this SUV We were very pleased w/his his help in assisting us in closing the deal Thank you Frank Your the best
Took my vehicle in for the "B" service and Mercedes-Benz had a recall on my vehicle for retrofit fuse on Starting current limiter. Upon arrival at the service area I was immediately greeted by my service rep Torrey Tommaro. Torrey got me a loaner car and then I spoke with my sales associate Frank DeLuca who made sure everything was taken care of promptly.
From the moment I walked in, Frank was a pleasure to deal with. It was a great Experience from start to finish. I would not hesitate to recommend him.
Frank DeLuca is one of the better guys I have met down in Naples area. Very personable and an amazing salesmen. He helped us from the minute we walked in the door to even after the fact service. Called and checked up on us and help arrange servicing whenever needed. Highly recommend Frank as he is a true professional.
Thank you Frank DeLuca I love my new car. I would like to thank Ralph Meza for the great salesmen he gave me. I recommend Mercedes Benz of Bonita springs
Went to Mercedes of Bonita browsing for my next vehicle, and Frank walked right up to me to help get the process started. I currently drive a Maserati Granturismo but wanted to look at an AMG for my next car, specifically a C63. Frank was very knowledgeable and friendly, he was professional and provided an incredible customer experience. I would without a doubt refer anyone looking for a new car to come see Frank.
Mercedes Benz of Bonita Springs, and more specifically, our salesman, Frank DeLuca were a delight to work with. Their attention to detail and efficiency of service made our car-buying experience an excellent one.
I had just purchased a Mercedes from a friend. I needed some training. Even though I had not purchased it there, Frank was extremely helpful.He even put my license plate on for me.
Dealership was great and had a large inventory of vehicles. Dealt with Frank DeLuca who was absolutely terrific. Extremely knowledgeable and, most importantly, honest. If you have a question he is very responsive
I leased a 2018 CLC300 from Frank DeLuca last fall and just bought a CPO 2015 ML just off lease. Car is so beautiful and immaculate it feels brand new! Frank found exactly what I wanted with both vehicles, and Joe could not have made the leasing or financing any easier. I have been driving Mercedes Benz cars since 1996.MB Bonita Springs, Frank and Joe truly are THE standard of Excellence...Thank you!
Answered all my questions about the 2019 S class cars over several visits even though we are purchasing it from our dealership in Wisconsin. Thank you Frank.
Frank DeLuca was a great salesman, he knew the product, listened to my concerns and searched for the perfect vehicle. I have already referred another customer to Frank, a good friend of mine
Bought a used Mercedes Benz ML 63. The staff was professional and efficient. One of my best experiences with a car dealership. Ask for Frank Deluca. He’ll take good care of you.
At the end of March 2018 my family and I suffered a devastating house fire which consumed the entire house, contents and our beautiful 2017 C300 Mercedes Benz previously purchased at Mercedes Benz Bonita Springs. As with the prior purchase we connected with Frank DeLuca at the dealership. As we related the story of the fire Mr. DeLuca could not have been more compassionate and understanding. Mr. DeLuca even went the extra mile when he informed us that our Insurance adjuster had previously contacted him regarding the prior purchase, cost and packages. Mr. DeLuca was of tremendous assistance and guidance in pointing us in the right direction for the replacement vehicle. Mr. DeLuca is to be commended for a job well done! He is a credit to Mercedes Benz of Bonita and an asset to the Mercedes Benz Organization.
It was an excellent experience. Very happy with Frank. Dealership and atmosphere is beyond my expectations. Will recommend to all my friends and family. Everyone was so kind.
Very good experience car was delivered perfect and taken to my wife at work as she was getting done late. Frank made sure everything was taken care of.
Right from the start, Frank was great to work with. He was understanding and listened to all our questions. Best of all, he always returned our calls which is really a rarity in your budinesd
I brought my vehicle in for a recall and was immediately greeted by my service rep Torrey Tammro. He was very professional and explained what was being done to my GLC300. He then said its best to get a loaner to go about my business that day and he would text me when it was ready for pickup. Shortly after that, my salesman Frank DeLuca also greeted me as I was picking up my loaner. He asked me if everything was to my satisfaction. Mercedes Benz of Bonita Springs is the best as are two individuals I mentioned above, they both do a fantastic job of making sure your experience is the best! HIGHLY recomended! LarryP
I bought a car a couple of months ago from frank deluxe and was very satisfied with the buying experience. I recommend Mercedes of Bonita springs for a great buying experience.
I recently leased a new Mercedes C300 from Frank DeLuca, and am very impressed with the efficiency this dealer exhibited. Thank you for valuing my time and handling the transaction quickly and painlessly...
Frank has been amazing and I couldn’t imagine dealing with any other dealership. I have bought multiple cars from Frank and he has made every experience one to remember.
I pulled into service and was met by a very professional gentleman who took me to my service advisor. Torrey was a very professional and great to work with. He got me a loaner car so I could continue with my day while my car was being worked on. Then got to view my invoice and pay online through a great and easy to use weblink. My wife went in next day to pick up car and it was ready and looked great after being washed. All around great job by all. Definitely recommend this dealer for sales and service.
BOUGHT A 2008 BENTLEY GTC CONV AND IT WAS SO EASY GETTING MY DEAL DONE THE SERVICE WAS A OUTSATNDING AND SO WAS THE SALESMAN FRANK DELUCA
I bought a car from Frank a while back. He got me a great price and always takes care of me in service. I highly recommend buying from him, he goes above and beyond to ensure his clients are well cared for and get the best deal possible.
Thank you Frank DeLuca for my E400 Cab. My wife and I love Stephen and frank the job they did delivering the car. I recommend Mercedes Benz of Bonita springs if your looking for a Mercedes.
I have bought four cars from Mercedes-Benz of Bonita Springs this year and each time the service and experience reached new heights. I bought two of them from Frank DeLuca, who is the best sales professional in the car business I have ever met. He is honest and a pleasure to deal with. Every time I buy a car from Frank I am confident that I get the best deal possible. If you are in the southwest Florida area and interested in a Mercedes, go see Frank DeLuca at Mercedes-Benz of Bonita Springs.
Frank & Joe when above and beyond to make our experience professional, fun and at a great price. We will be back and tell all our friends
A pleasure to work with a very knowledgeable person. This is my 2nd car I bought from Frank DeLuca at Mercedes Benz of Bonita Springs. Thank you frank you are the best, love my Bentley GTC.
We are so pleased with our experience at this dealership. Everyone is most helpful and accommodating. Frank DeLuca is the best! He makes it easy. Love the cars and dealership!
Frank was A Superb Professional, Polite, Punctual, Excellent Appearance, with Expert Knowledgeable of the vast array of Mercedes Products, An Olympic Gold Metal Winner in the Sales Department. Jonathon was Extremely Proficient, Accurate, Prompt, and An Olympic Gold Metal Winner in his Business Department. Stephen Jr. was Extremely Helpful and Thorough in Presenting all the Features the Vehicle Contained as Another Olympic Gold Metal Winner.
A pleasure to work with and very knowledgeable with Mercedes Benz Cars. He accommodated us by returning our car to our door. Highly satisfied with his service.
Frank Deluca is outstanding as he picked up and delivered back my car. The up most highest service. My Navigation system is the Best! Thank you Frank and Mercedes Benz of Bonita Springs Fl.
I had an appt. with Frank Deluca to look at a 2016 Porsche Cayman. I meet Frank at the door and he put me to ease right away. The Porsche was ready to look at and we were off on a test drive. We then Went to his office where we negotiated a deal with the assistance of his manager. I never felt pressured and the whole deal took a 1/2 hour at the most. Thank you Frank, You are the Best. Sincerely, David Jones
I went in to the dealership for service on my GLK and met Frank DeLuca from the sales team. We struck up a conversation about the E350 convertible we had just purchased at another dealership. I told Frank that Bonita Springs Mercedes Benz had originally sold the vehicle. He immediately remembered the sale and told me that it was a Certified Pre-Owned vehicle and should have the accompanying warranty. I was skeptical that it was the same car but he went out of his way to check the VIN, verify that it WAS the same vehicle and called me later in the day to explain the warranty and when it expired. I have always been super satisfied with this dealership for my service needs but Frank went out of his way to help me and I will certainly call him for any future sales needs.
Dealer rating. Trying to logo was professional experience, on point and spectacular at finding me an amazing car for amazing price! Looking for a new car soon and will use him as a salesman again. Definitely a five star rating!
I normally dread the car buying experience. Frank DeLuca kept us engaged, worked hard to provide the best deal and sales experience possible wanting us to be happy. Follow up after the sale is important to me. Frank's follow up is truly appreciated as he creates a relationship, not just a sale. I will be back to see Frank for my next car.
I decided to finally try leasing a vehicle this time around. Frank DeLuca was the best staff member that I could have worked with. He explained the whole leasing process and gave me great insight on what was the best way to lease. Frank is an expert at this location in both buying and leasing so I would definitely work with Frank in the future when my lease is coming up to its end. Highly recommend Frank DeLuca for all your car needs, the man is a wealth of knowledge in the business! A+A+A+A+A+
I’ve always wanted a Mercedes AMG E63s Estate and Frank made it happen for me. He made the transaction quick and easy. I’ve owned a lot of highend cars and loved them all but this AMG 63 is the best car by far!! I highly recommend Frank and Know he will make your dreams come true as well.. I’d give him 20 stars if I could!
Frank and Robert were great they treated my daughter great would highly recommend this dealership.I feel bad I don’t remember the name of the manager or the finance man that we worked with but they we fantastic
Great people and awesome service! Keep up the great work in servicing the community that well! Will be referring any of my friends with absolutely no hesitations!!
I recently purchased a certified pre-owned from Frank. When I washed it for the first time I notice some scuffs and chips we missed during the sale. I contacted Frank and he took care of everything. No stress, no questions. Frank truly cares about customer satisfaction. I am sure Frank sells much more expensive cars than what I purchased but you would never know it. He treated me with respect, listen to what I was looking for and guided me to The perfect car. This guy is top notch!
Frank Deluca is an outstanding, trustworthy sales professional who makes it clear by his conduct that foremost in his approach is a desire to satisfy the customer and not to close a deal. I never felt he deployed any high pressure sales tactics and he worked diligently and patiently to try and satisfy my vehicle needs. I’ve worked with the other Mercedes dealerships in SW Florida, and by far, my experience with Mercedes Benz of Bonita Springs, particularly Frank Deluca on the sales side, Zubair Ali, the service manager and Carlos, the shop foreman, make this dealership the best vehicle consumer experience I’ve been a part of. As an added benefit, this dealership, which only opened in 2016 is state of the art, comfortable and welcoming.
Highly professional and courteous staff at all levels of the dealership...receptionist, sales, service, financial office. Other dealerships (and indeed any business) could take a lesson on how to operate a successful business from these folks.
A truly enjoyable experience paired with great service. Steveen, the tech concierage, was absolutely fantastic making sure all gadgets were explained in the mercedes s63 amg. Frank, our fantastic salesman, was equally helpful and knowledgeable on the product. Overall the best service is found at Mercedes of Bonita Springs hands down!
I CANNOT SAY ENOUGH GOOD ABOUT CAR SALESMAN FRANK DELUCA, HE DOESN'T JUST SELL CARS, HE REALLY CARES ABOUT HIS CLIENTS AND CUSTOMERS! I had the best NO PRESSURE car buying experience I have ever had, ~and The BEST part is, if you have questions AFTER you BUY your car from Frank, he doesn't just ignore you once sale is finalized and trust me, (I have had that at other dealers!).... BUT NOT WITH FRANK DELUCA!!! If he doesn't pick up his phone because he busy selling more cars, he calls you right back!!! Every part of buying my car from start to finish could not of been more pleasant and I am extremely happy with my new 2018 CLA. He goes out of his way to make sure you get the best car suited for you and he really takes an interest in how you will be using your car, and running two teens around I needed good gas mileage! He helped me make a great decision! Frank DeLuca delivered more than I could have hoped for with all his knowledge . I feel like I have a new friend now and he definitely has a lifetime customer! I wouldn't buy another car from anyone else! He is personality PLUS too! He always makes me feel so welcome and never a bother if I have a question! You can NOT go wrong if you buy a car from Frank DeLuca. I think you will become a lifetime customer too! He is the BEST! Torrey in Service is super kind too! An exclamation came light came on... and he patiently showed me I just didn't tighten my gas cap enough! Torrey always has a smile too! I actually like to stop in and get my tire pressure checked and things just to get to see Frank and Torrey in Service! Torrey also showed me in the back where to buy rubber mats that can collect sand and they even have the Mercedes Insignia! I LOVE them!
We bought a used car from frank. He went out of his way for us, even delivering the car to Jupiter. I would highly recommend him
We purchase 3 Mercedes from Frank DeLuca at Mercedes Benz of Bonita Springs. We were very happy with our purchase price and our finance manager Joe. We highly rocomend both Frank and joe to anyone looking for a Mercedes. Beginning to end including service they are very easy to do business with.
Frank was great to deal with. Great experience. Found the exact car we wanted and made the entire experience easy and hassle free. The dealership is excellent
I have purchase 3 cars in the 12 months period from Frank DeLuca. He knows his car business weather you want to lease or buy. He is honest man and will not waste your time. The company in Bonita Mercedes are good people. See Frank and you will be happy.
It was a hectic week before Christmas and I wanted the car but in the past at other dealers I had to jump through so many hoops to get the deal done that I was going to wait. Frank promised it would be hassle free and everything would be done with no extra work for me. He was a man of his word. The deal was the smoothest I’ve ever done and the car is Great. Don Strong.
We had previously purchased a car from Mercedes Benz of Bonita Springs and were very impressed by the assistance given to us by our Salesman Frank DeLuca. When we had issues after a recent accident, Frank stepped up to act as our advocate. Frank has always been available when questions arise before, during and after the sale. When we began to consider the purchase of our second car, we immediately went to Frank DeLuca again. He located the right car for us and supported us through the process. Frank is our Mercedes representative!
I had an excellent experience with MB of Bonita Springs as well as with Frank DeLuca - a professional car enthuastic expert. I met Frank about a month ago and told him what kind of car I was looking for. He followed up and we looked at several CPO over a few weeks. He called when one came in that met all my criteria. He did a great job and made it easy for me.
Very seldom, if ever, do I take time to recommend a purchase experience. I just bought a car from MB - of Bonita Springs and I had the pleasure of dealing with Frank DeLuca. When you deal with a professional you're rewarded with a "first class" experience! In addition to getting a great deal, Frank, personally delivered my car to me in North Palm Beach, Florida on the other side of the state. How is that for putting the customer first? Thanks Frank.
Frank helped us buy not one, but two cars! He provides over the top service and goes out of his way to serve customers. When you need a car - call Frank!
Frank was great and helped me work out a nice deal on a beautiful Porsche. I would highly recommend to anyone. 5 stars not enough!
My wife and I were having the worst car buying experience of our lives until a mutual friend introduced us to Frank. We made a great deal on a C300, and Frank personally delivered the car to us in Aventura. We are customers for life.
You recieve Fantastic proffessional assistant with knowledge of the auto you are purchasing. You are treated with great respect and given the time needed to make your purchase. and every detail of your new mercedes is explained to you. the service center is very proffresional. I will purchase my vehicle from Mercedes Benz of bonita. I will contact Frank DeLuca to set an appt. date. Keep up the great work.
this is a genuine Mercedes dealership - not merely Mercedes uniforms on otherwise conventional staff. That's why I drive routinely put of my way for all of my automotive needs and wants
I bought a 2017 E300 from Mercedes Benz of Bonita Springs. Frank was very professional, took care of my wife and me with kit gloves. I would recommend him and the dealership if you want a good deal and a professional staff.
Good esperiemce working w/this dealership. Professional staff throughout . Have recommended a friend who has purchased Mercedes 2014 conv E350. I recommended he work w/Frank Deluca who was our salesperson
I have never owned a Mercedes and didn't know much about their vehicles. Frank took a ton of time helping me find the perfect vehicle. I have purchased more cars than I would like to admit, but I can say with confidence that this transaction was the smoothest I have ever experienced. Frank knows everything about the cars and is a true enthusiast. Also, just took the car in to get tinted after three weeks of owning it and service is a breeze. I would HIGHLY recommend buying a vehicle from this dealership. Ask for Frank!
Frank has been really incredible and this is my third purchase from him. He is involved from start to finish including services, appointments, recommendations, etc. I recommend working with him not only because he knows his cars front to back, but he will care about you inside as well as outside the dealership.
Frank my sales representative is fabulous! Anything I needed he Delivered. Very professional & polite. Plus the staff is also phenomenal. If you need something he can make it happen. Hands-down the best dealership I have worked with.
See above Service has always been trrrrfic I always stop in to say hi to frank and he is always interested and warm and asks how the car is running etc . Last visit he was great in showing me. 2017 c63 s Amg !!
Frank did a fabulous job of finding the car we wanted and the handling of all the appropriate details of making our car buying experience effortless. Very professional and great to work with. would highly recommend Frank and the Bonita Springs dealership. First Class in every area.
Great service representative, David Di Rocco. Fully explained/address all questions. Provided informative detailed answers. I will ask for him next time. Frank DeLuca is the most verse and professional sales/makering representation in the industry. Most important, he knows his product and clearly defines customer needs. Outstanding. I tip my hat to Bonita Springs, Mercedes for a great customer experience including great snack foods while you wait.
The service was exceptional, found the vehicle I liked , and frank said “ give me 20 min” it’s yours boom!!! Just like that I was driving in my 2014 glk with only 19000 miles I Love it !!!!
Everyone at Mercedes-Benz of Bonita Springs was helpful and made my car buying experience exceptional. There was no pressure and my salesman was not happy until I was happy.
I’ve never had such great service in my entire car buying life. Frank Deluca is the greatest. His attention to detail is like no other. I would recommend anyone wanting to buy a new Mercedes go see Frank, he’s the best! And Joe is the greatest finance guy. Makes it easy to understand!!
I bought 2 cars from Frank and let me tell you he goes the extra miles to make it right. If you buy an MB deal with Frank he is the best
Purchasing our vehicle with Frank DeLuca was pleasant and positive. He is a true professional in all he does at "Benz of Bonita." We would recommend this dealership and Frank to any of our friends or relatives. We are very pleased with all the service we recieved.
Outstanding Top Quality and Professional experience. Frank DeLuca made purchasing our car fun! Yes normally it's back and forth for hours Frank is direct, to the point - no games! Everyone will go the extra mile to assure every question is answered with detail! We simply had a great experience. Thank You Mercedes Bonita!
This dealership is amazing! Sales and Service are both excellent! In particular, Frank Deluca has gone above and beyond for us! We have bought 2 cars from him and this dealership. Extremely happy with both experiences and vehicles. Not only is Frank a great salesman, but he has become a great friend! During hurricane Irma, he went out of his way to find a hotel for our family to get out of harms way. Would recommend him and Mercedes Benz of Bonita Springs all day long!
Fantastic polite staff. Frank DeLuca and Torret put in the effort required to ensure customers are happy. Look no further for all of your Mercedes needs.
Great dealership !! Frank DeLuca knows his product instead and out. He takes the time to truly understand what you are looking for !!! Very attentive and always follows up.
I work for John R. Wood Properties in Naples and wanted a new Mercedes, two different people I work with told me to go see Frank and I'm glad I did. He listened to what I wanted and didn't try to put me in more than I needed, he got me the exact car I wanted for a great price and we had some fun in the process. Great follow up as well. Everyone at the dealership was fun, friendly, helpful and very professional!
Frank DeLuca, made the process fun and enjoyable. The best sale person we have ever had when purchasing a new car. Ask for Frank when you go to this dealership!
I bought a 2016 E400 from Frank. He was very helpful and he also explained every step of the process. It was the fastest car purchase of my life. I was in and out of the dealership in less then 2 hours. The car was washed,detailed and the gas tank was filled up. Thank you again Frand and MB of Bonita Springs!
Fabulous all around service, would recommend this sales agent and dealership to anyone. This was second car we purchased in a period of a year
Got in touch with Frank 3 weeks before returning to Cape Coral in September on a used 2015 Corvette. He got me all the info, gave me a great deal just by looking at pictures I sent him. Held the car when we were delayed getting down due to Hurricane Irma, and kept me posted on car security during the storm. Arrived, he gave me a tour of car, went for a test ride, and gave me exactly what he quoted over the phone! Fran was very professional, trust worthy and a pleasure to do business with. The entire dealership was very friendly, they made spending my money on a car, FUN!!! Definitely will go see Frank next time we need a vehicle!! Jon & Marilyn Perpich
I purchased a 2017 S550 Cabriolet from Frank DeLuca. The experience was professional and fair...not to mention fun! Buying a new car never fails to make me happy...unfortunately some dealers can make the process horrible. Not Frank! He's the ultimate professional...he knows his product better then anyone and he goes out of his way to know his customers and match them up with the perfect car! I highly recommend Frank and MB of Bonita Springs!
Frank was a real pleasure to work with and I would go to anyone else but Frank in the future for my next car. Great guy and loved his service and he called weeks after to see how I was doing. Very impressive 👍
I just wanted to complement Frank DeLuca for continuing to go the extra mile for a customer to whom he had previously sold a car. I bought a 2016 MB GLC300 from Frank in early 2016 at MB of Fort Myers. Because of the service Frank gave me at the time of sale, I followed him to MB of Bonita Springs where I recently brought my car in for servicing. To my surprise, I was told by the service manager that the car, with only 16,000 miles on it, had 4 Pirelli run flat tires which had worn down and all needed to be replaced. To say the least, I was in shock, not only that the tires had already gone bad, but that replacing them with a mandatory wheel alignment was going to cost me in the neighborhood of $1500.. After leaving the dealership, I called Frank just to vent, but Frank stepped up, interceded with the service department and made recommendations for me. With his help, I was able to get the service done at a more reasonable cost. It's ongoing service by salesman, Frank Deluca that would make me visit MB to purchase my next car. However, I would only fully recommend the service department if they are more competitive price wise with outside service centers who do similar work.
The sales process was easy and honest. I also had come back to New York from florida. Because i wasn't going back to Florida until November Frank DeLuca shipped my brand new Mercedes to my Home. Thanks again , RJ
Frank was amazing he made my car buying experience fun and easy. If you're looking for a honest and professional salesman stop in at Mercedes Benz in Bonita Springs Fl and ask for Frank DeLuca. You wont be disappointed! GREAT PERSON!
Frank was straight up honest to deal with. I double checked everything he and dealer represented and they were proven right every time. Friendly, knowledgeable and great customer service. Highly recommend and will go back.
With Frank DeLuca by my side every step of the way, I just traded in my 2016 CLA for a beautiful new 2017 E 300. I found Frank to be extremely personable, intelligent, totally well informed, clear in every communications, and just a joy to work with. Frank defines the term "Customer Service". He guided me through a dozen different available cars and finance options, for both C Class and E Class vehicles. We worked together by telephone, since I am up north and needed to select a car and close a deal by remote control. Frank recorded and sent videos of each car in which I was considering, along with all purchase VS lease approaches; using my trade-in to secure a financing package best for me. Frank gave me a fair trade-in price for my CLA, no hassle. Once I selected my new car, Frank went to my condo to pick up my CLA; overnighted all paper work flawlessly; closed the deal without a hitch; and then delivered my new E300 to my parking spot at my condo building. He has arranged concierge training for me at the dealership when I get down to Naples so that I can learn about the various features. I urge anyone in the area who wants a very positive experience in securing a great Mercedes deal - - hook up with Frank DeLuca. You will NOT be disappointed
Bought my 2nd car this year from Frank and MB of Bonita Springs. Fantastic experience! Frank did a great job getting my deals done. Super follow through. Administrative items were painless by Frank and Joe Ipirno (Business manager). Would highly recommend Frank and the dealership. BTW: Service and car washes has been a wonderful experience as well. You won't go wrong, contact Frank!
I just wanted to take the time to let anyone interested in a new car purchase of a Mercedes to call and go see Frank DeLuca. I can assure you that you will not be disappointed. My wife and I have purchased 2 new cars from Frank in the last year and in both instances he went above and beyond! From finding what exactly our needs were, going over the cars or getting us the best deal Frank truly put our best interests first. Now months after the purchases Frank calls and makes sure we are still pleased with our purchases.
Frank was very helpful in getting me the deal I needed and to helping me close even when I could not leave the house due to a recent injury. The detailing shop forgot my passenger floor mat and Frank drove it to my house for me.
While visiting family in Florida, my brother in law set up an appointment for me to take a look a Benz and to meet Frank. Well, if you know Frank, the rest is history. I took delivery for two days before I had to fly home. My car followed a few days later. I never thought I would be able to afford such a luxurious vehicle. The minute I met Frank I felt like I had known him for years. He showed me that I could actually drive a Benz. I leased a gorgeous 2017 GLC 300 Coupe. It was delivered to my house in CT and Frank was on top of the delivery every minute. There is a reason he has earned those "dogs". I only wish this dealer and Frank were in CT so I could continue to see him when I go for service. I received top notch customer service from every person that I came into contact with at Bonita Springs Mercedes Benz. Thank you for such a great experience. I make up places to go just so I can drive. Be back when my lease is up.
Nothing but Grade A customer service from Frank. It will be hard for me to ever buy another car from anyone else. A true class-act and professional. Always a call or text away with anything that you may need. I feel I've gained a life-long friend in my car dealer. Thanks again Frank!!
Frank made the xperience of buying my first car easy, understanding, and efficient. I met Frank through a mutual friend and discussed with him what kind of vehicle I was interested in. Frank worked outside of his normal "hours" to find the car that was right for me. I highly recommend contacting him for any automobile needs.
Frank was truly professional. He sold me my dream car.. he was courteous to my husband and I when we were closing on our home. He waited patiently for us to close on the home and followed up respectfully to see if we were still interested. Frank gave me a sweet gift after purchasing the car and always rushes to treat us too notch when we come in for washes and service. Can't say enough about frank. Knowledgeable and professional! Very happy customers!
New to the area and chose this dealer because I was recommended by a friend. Frank understood my needs and showed me many options that I maybe wouldn't have considered. The service area is stunning. All representatives, are there to help and go the extra mile. Stephen the "tech" specialist was fantastic!