Mercedes-Benz mbrace®

How Luxury Comes to Life

Mercedes-Benz mbrace® is a collection of services and features – available in four distinct packages – that makes your ownership experience smarter, safer, more convenient and more fun than ever before. Enjoy the base package,mbrace® Connect, standard for five years with any new Mercedes-Benz.

Mercedes-Benz mbrace

mbrace® Remote Access

Remote Access

It begins with mbrace® Connect, the standard mbrace® package that powers many of the features of Mercedes me. This is what allows you to start your car, lock your doors, or send an address to your navigation, all from the Mercedes me app. Plus, you can easily connect with Roadside Assistance or send diagnostic data to your dealer. Services include:

  • Remote access from your phone or computer with Mercedes me
  • Vehicle locating and tracking
  • In-vehicle apps like Yelp and local search
  • Remote diagnostics for easier servicing
Safety and Security

Safety & Security

Thembrace® Secure package uses cutting edge technology to keep you safe inside your car, and informed when you’re not. So if you’re ever in an accident, someone is on the way, and if your vehicle is ever stolen, you’re the first to know. Services include:

  • Automatic collision and alarm notifications
  • SOS/Emergency call capabilities
  • Safe Ride if you’re ever unable to drive
  • Crisis Assist in the event of a disaster
Travel and Assistance

Travel & Assistance

At Mercedes-Benz, we know that time is the greatest luxury of all. With an mbrace® Concierge package, you have your own personal assistant who can help you with dinner reservations, event tickets, travel arrangements, and more. And you can access them anytime using the i-button or the Mercedes me app. Services include:

  • Mercedes-Benz Concierge
  • Location-based traffic
  • Location-based weather
  • Turn-by-turn route assistance


The mbrace® Entertain package makes driving your Mercedes-Benz even more enjoyable by providing a never-ending soundtrack to your ride. Choose from millions of stations, playlists, and podcasts from around the world, all searchable by location, genre, and name. Services include:

  • In-vehicle WiFi hotspot
  • TuneIn Radio
  • iHeart Radio
Mercedes me

Mercedes me

Mercedes me is the ultimate ownership experience from Mercedes-Benz. Powered bymbrace®, Mercedes me connect allows our drivers to utilize many of their freembrace® Connect features, including Remote Start, Lock/Unlock, Send2Benz, and Vehicle Monitoring – all from the Mercedes me app. Plus, you can log in to view your manuals, maintenance info, how-to videos, financial terms, and more. Discover more on Mercedes me, and sign up to get started.
Visit Mercedes me

Frequently Asked Questions

To subscribe tombrace® Connect, you must own a MY16 or later Mercedes-Benz equipped withmbrace® hardware. For more information, stop by a Mercedes-Benz dealership for personal assistance.
There are three options for activating yourmbrace® service:

  • Visit your local dealer to complete anmbrace® subscriber agreement
  • Call thembrace® Response Center directly toll-free at (866) 990-9007 or
  • Push the i-Button in your vehicle

If the system has been activated, thembrace® service button will light up for 5-10 seconds after the ignition has been turned on. This indicates that the buttons are functional. They will soon turn off and then light up again with the next ignition cycle.

No. Mercedes me is free for everyone, regardless of your vehicle ormbrace® account status. However, customers withmbrace® Connect ormbrace® Concierge will have access to additional features within Mercedes me.
You do not have to provide a credit card to activatembrace® Connect, the standard package that includes a wide range of remote access features, remote diagnostic test and numerous Mercedes-Benz Internet-based applications. All eligible MY16 or later MBUSA vehicles includembrace® Connect service standard for five years.
The service area coverage for vehicles sold and registered in the United States and Puerto Rico is limited to the 50 states, District of Columbia and Puerto Rico. When traveling from the U.S. to Canada or Mexico with your Mercedes-Benz vehicle, services may be limited or unavailable.
When registering with Mercedes me, you will be asked to link your vehicle to yourmbrace® account by providing yourmbrace® account number and your 4-digitmbrace® PIN. If you’ve already created a Mercedes me account, select “Vehicles” from the main menu, scroll to thembrace® section, and click “Link mbrace® Account.”
You can reset your PIN (Personal Identification Number) by pressing the i-Button in the vehicle or by calling thembrace® Response Center toll-free at 866-990-9007. You will be required to provide some account information in order to verify your identity.
Thembrace® Concierge service provides an extra measure of luxury and convenience with personal assistance available at the touch of a button or a phone call, 24 hours a day, seven days a week.mbrace® Concierge allows you easy access to a broad range of personalized services. Requested services are fulfilled by a Concierge Specialist and billed directly to your credit card by the merchant involved in the transaction. The Concierge Specialist has access to your credit card on file and will verify yourmbrace® 4-digit PIN for security reasons.
mbrace® Concierge can provide a broad range of services including but not limited to:

  • Airline reservations and ticket purchase
  • Car rental reservations
  • Hotel recommendations, reservations and directions
  • Dining recommendations, reservations and directions
  • Movie and theater tickets and directions
  • Sporting event tickets and directions
  • Concert tickets and directions
  • Unique requests and gift purchases such as flowers, gift cards, etc.
  • Medical Help and Safety Support (e.g., locating a physician while on vacation or assistance in filling prescriptions)
  • Assistance gaining access to sought-after events and restaurants
  • Lost baggage assistance
  • Assistance wiring cash
  • Research and answer questions
  • Wake-up calls
  • Reminders for birthdays, anniversaries, and other events
  • Virtually anything that can be arranged over the phone or on the Internet
Yes.mbrace® Concierge services are available 24/7 through the i-Button in your Mercedes-Benz or through the Mercedes me mobile app on your iPhone or Android device. And, you don’t have to be in your vehicle to use concierge services.

Mercedes-Benzmbrace® services are provided by Verizon Telematics Inc. on behalf of Mercedes-Benz and are subject to thembrace® Terms of Service which can be found on or by calling 877-570-0367.mbrace® is compatible with select Apple iPhone® models running iOS 4.2 or later, and Android-based phones running OS 2.1 or later.

[1] Requires Mercedes me app, and a subscription tombrace® Connect

[2] Available on select 2016 and newer model lines. Check with dealer for details.

[3] Requires COMAND® system with navigation, which is optional on some model lines.

[4] Yelp is a registered trademark of Yelp! Inc.

[5] Morningstar is a registered trademark of Morningstar, Inc.

[6]mbrace® Connect five year complimentary services begin on the date of new vehicle purchase. Balance of complimentary service can be transferred with vehicle to subsequent owner. Limit one trial per service per vehicle owner. Month-to-month, annual and/or extended term payment(s) are automatically billed to customer’s credit card unless service is cancelled prior to the end of the trial. Pricing for extended term subscriptions can be obtained by calling 877-570-0367. Certain restrictions and limitations of service apply.

[7] iHeartRadio is a registered trademark of Clear Channel Broadcasting, Inc.

[8] Available on most 2016 and newer model lines. Restrictions may apply.

Mercedes-Benz of Bonita Springs 26.3029903, -81.8029432.