Mercedes-Benz mbrace® is a collection of services and features – available in four distinct packages – that makes your ownership experience smarter, safer, more convenient and more fun than ever before. Enjoy the base package,mbrace® Connect, standard for five years with any new Mercedes-Benz.
It begins with mbrace® Connect, the standard mbrace® package that powers many of the features of Mercedes me. This is what allows you to start your car, lock your doors, or send an address to your navigation, all from the Mercedes me app. Plus, you can easily connect with Roadside Assistance or send diagnostic data to your dealer. Services include:
Remote Door Lock & Unlock •
Lock or unlock your vehicle from virtually any location with the Mercedes me app on your iOS or Android smartphone. You can also do this with a phone call to the mbrace® Response Center (operator assistance requires the mbrace® Secure package).
Remote Horn & Lights •
Help locate your car in a crowded lot, or call attention to it in an emergency, by remotely sounding the horn and flashing the exterior lights for a period of five seconds. This feature is accessible through the Mercedes me app.
Send2Benz [3] •
Lets you send an address from the Mercedes me app on your phone directly to the COMAND® navigation system in your car. When you get to your car, you can start navigating right away, or save the address in the system’s memory.
Vehicle Finder [1] •
View your car’s location on a map on your smartphone, if you’ve forgotten where you parked or want to monitor your vehicle.
Roadside Assistance Connection •
If your Mercedes-Benz needs a jump start, its spare tire installed, or if you have any other vehicle trouble, one button puts you in touch with our legendary Roadside Assistance. Even before your conversation begins, the vehicle transmits its GPS-based location and information about its model and color to the Roadside agent.
Dealer Information •
Easily contact your preferred dealer, or receive assistance in finding one that’s nearby, with the push of a button in your car or via the Mercedes me app. A live assistant can not only look up the dealer for you, but also place the call to connect you to the desired department.
Curfew Minder •
Monitor use of your vehicle by receiving alerts when your vehicle has been started during a specified time or date.
Speed Alert
Receive text alerts if the vehicle exceeds a speed that you select and set up on the Mercedes me app.
Driving Journal •
See where your Mercedes-Benz has been driven using an online map with a “breadcrumb” trail of its recent locations.
Travel Zones
Set up virtual boundaries and be alerted if the vehicle travels across them.
My Mercedes Electric Vehicle Homepage
View your electric or plug-in hybrid vehicle’s charge status, map its driving range, locate charging stations, preheat or cool the cabin, and more, all from your computer or smartphone via the Chrome™ and Safari® Web browsers.
Infotainment Services [3]
Yelp® [4]
Search actual user reviews of restaurants and businesses with Yelp, and navigate directly to the destination of your choice.
News
Keep up-to-date on the latest online news from around the world. You can even share news stories via email.
Point-of-Interest Download
Using the Send2Benz feature on Mercedes me, it’s easy to find a Point of Interest and send its address to your vehicle’s navigation system. When you’re ready to go, you can start your route guidance based on your vehicle’s current location with just a few clicks.
My MBFS
Courtesy of Mercedes-Benz Financial Services, you can now look up your account details, make a payment, contact a dealership and more from the driver’s seat.
Gas Stations & Fuel Prices
Search for the least expensive fuel in your area and get directions to the nearest provider.
Traffic Cameras
With access to thousands of traffic cameras in more than 250 U.S. cities, you can get visual verification of traffic flow, incidents and weather-related road conditions near your current location, along a specific route or near your destination.
e-Navigator (EV/PHEV models)
B-Class Electric Drive and Plug-in Hybrid vehicle owners can conveniently find charging stations in their area or along a planned route.
Vehicle Diagnostics Services
Thembrace® Secure package uses cutting edge technology to keep you safe inside your car, and informed when you’re not. So if you’re ever in an accident, someone is on the way, and if your vehicle is ever stolen, you’re the first to know. Services include:
Stolen Vehicle Location Assistance
The GPS system that’s built into your Mercedes-Benz can assist authorities with stolen vehicle recovery. Once you file a police report, a phone call tombrace® offers a safe and effective way to help the police locate and recover your car.
SOS/Emergency Call
If you ever need help, or see someone else who does, one button in your Mercedes-Benz can connect you to trained emergency response personnel who can stay on the line until help arrives.
Agent-Assisted Door Lock & Unlock
Lock or unlock your vehicle from virtually any location with a few taps on your smartphone. Or if you’ve locked your smartphone in the vehicle, borrow a phone to call thembrace® Response Center, and an agent can unlock it for you.
Automatic Alarm Notification
Your vehicle’s factory-installed antitheft alarm system can send you an alert via email, text message or phone, whichever is your preference, if the alarm is triggered while the vehicle is parked.
Dealer Connect
asily contact your preferred dealer, or receive assistance in finding one that’s nearby. With the push of a button in your car, a friendlymbrace® operator can not only look up the dealer for you, but also route your call directly to the desired department.
Safe Ride
If you find yourself unable to drive,mbrace® can help you contact a family member or taxi company for a ride home.
Vehicle Information
From setting the clock to understanding an indicator light, you can connect to a trained product specialist with the push of a button in your car or using the Mercedes me app, anytime you have a question about your car and its features.
At Mercedes-Benz, we know that time is the greatest luxury of all. With an mbrace® Concierge package, you have your own personal assistant who can help you with dinner reservations, event tickets, travel arrangements, and more. And you can access them anytime using the i-button or the Mercedes me app. Services include:
Points-of-Interest (POI) Destination Download [3]
Plan your routes on-the-go with the touch of a button. A specialist will help you select a point of interest (POI) from over 15 million POIs and then send the address to your vehicle’s navigation system. Then you can access directions based on your vehicle’s current location.
Location-Based Weather
Listen to the latest weather conditions, forecasts and alerts, based on your current location.
Turn-by-Turn Route Assistance
Enjoy operator-assisted turn-by-turn route instructions to virtually any destination, including more than 15 million Points of Interest (POIs) in our database. The assistant can also download the POI directly to your car’s COMAND® navigation system.
The mbrace® Entertain package makes driving your Mercedes-Benz even more enjoyable by providing a never-ending soundtrack to your ride. Choose from millions of stations, playlists, and podcasts from around the world, all searchable by location, genre, and name. Services include:
WiFi [8]
Your vehicle becomes a 3G WiFi hotspot allowing you to connect up to four devices to the Internet.
Mercedes me is the ultimate ownership experience from Mercedes-Benz. Powered bymbrace®, Mercedes me connect allows our drivers to utilize many of their freembrace® Connect features, including Remote Start, Lock/Unlock, Send2Benz, and Vehicle Monitoring – all from the Mercedes me app. Plus, you can log in to view your manuals, maintenance info, how-to videos, financial terms, and more. Discover more on Mercedes me, and sign up to get started.
Visit Mercedes me
If the system has been activated, thembrace® service button will light up for 5-10 seconds after the ignition has been turned on. This indicates that the buttons are functional. They will soon turn off and then light up again with the next ignition cycle.
Mercedes-Benzmbrace® services are provided by Verizon Telematics Inc. on behalf of Mercedes-Benz and are subject to thembrace® Terms of Service which can be found on www.MBUSA.com/mbrace or by calling 877-570-0367.mbrace® is compatible with select Apple iPhone® models running iOS 4.2 or later, and Android-based phones running OS 2.1 or later.
[1] Requires Mercedes me app, and a subscription tombrace® Connect
[2] Available on select 2016 and newer model lines. Check with dealer for details.
[3] Requires COMAND® system with navigation, which is optional on some model lines.
[4] Yelp is a registered trademark of Yelp! Inc.
[5] Morningstar is a registered trademark of Morningstar, Inc.
[6]mbrace® Connect five year complimentary services begin on the date of new vehicle purchase. Balance of complimentary service can be transferred with vehicle to subsequent owner. Limit one trial per service per vehicle owner. Month-to-month, annual and/or extended term payment(s) are automatically billed to customer’s credit card unless service is cancelled prior to the end of the trial. Pricing for extended term subscriptions can be obtained by calling 877-570-0367. Certain restrictions and limitations of service apply.
[7] iHeartRadio is a registered trademark of Clear Channel Broadcasting, Inc.
[8] Available on most 2016 and newer model lines. Restrictions may apply.
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